To keep it simple, we offer a no hassle 30 day returns policy on all of our items, excluding bespoke work and earrings (please contact us for further information on these items). So rest assured that if you place an order with us, and you aren't 100% happy you can return them for a full refund, as long as the items are unworn and in the same condition as when we sent them.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE TERMS OF WEBSITE USE
1. Information About Us
WILLIAM MAY is a trading name of OFRISCATE LIMITED which is a limited company registered in England and Wales under company number 01342508. Our registered office is at 7th Floor, Cotton House, Old Hall Street, Liverpool, L3 9TX and our trading office is at 192 Rochdale Road, Manchester, M40 7RA. Our VAT number is 305770763. PLEASE DO NOT RETURN ORDERS TO THIS ADDRESS, YOU CAN FIND OUR RETURNS ADDRESS HERE
2. Other Applicable Terms
2.2 If you purchase products from our Website, our Website Terms and Conditions of Sale will apply.
3. Changes To These Terms
3.2 Please check this page from time to time to take note of any changes we make, as they are binding on you.
4. Changes To Our Site
4.1 We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
4.2 We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
5. Accessing Our Site
5.1 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
5.2 You are responsible for making all arrangements necessary for you to have access to our Website.
6. Your Account And Password
6.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
7. Intellectual Property Rights
7.1 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others to content posted on our Website.
7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
7.4 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
7.5 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licencors.
8. No Reliance On Information
8.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
8.2 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
9. Limitation Of Our Liability
9.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
9.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
9.3.1 use of, or inability to use, our Website; or
9.3.2 use of or reliance on any content displayed on our Website.
9.4 If you are a business user, please note that in particular, we will not be liable for:
9.4.1 loss of profits, sales, business, or revenue; 9.4.2 business interruption;
9.4.3 loss of anticipated savings; 9.4.4 loss of business opportunity, goodwill or reputation; or
9.4.5 any indirect or consequential loss or damage.
9.5 If you are a consumer user, please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any Website linked to it.
9.7 We assume no responsibility for the content of any websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
9.8 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Website Terms and Conditions of Sale.
10.1 We do not guarantee that our Website will be secure or free from bugs or viruses.
10.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
10.3 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which are malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
11. Linking To Our Site
11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.3 You must not establish a link to our Website in any website that is not owned by you.
11.4 Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.
11.5 We reserve the right to withdraw linking permission without notice.
12. Third Party Links And Resources In Our Site
12.1 Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.
12.2 We have no control over the contents of those sites or resources.
13. Applicable Law
14. Contact Us
1. Information About Us
1.1 We operate the Website www.william-may.co.uk. We are WILLIAM MAY (which is a trading name of OFRISCATE LIMITED, a company registered in England and Wales under company number 01342508). Our registered address is at 7th Floor, Cotton House, Old Hall Street, Liverpool, L3 9TX and our trading office is at 192 Rochdale Road, Manchester, M40 7RA. Our registered VAT number is 305770763. PLEASE DO NOT RETURN ORDERS TO THIS ADDRESS, YOU CAN FIND OUR RETURNS ADDRESS HERE
1.2 To contact us, please see our Contact Us page.
2. Our Products
2.1 The images (and / or any drawings or designs) of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that your computer's display of the Products accurately reflects the colour, size, scale or quality of the Products. Your Products may vary slightly from those images (and / or drawings or designs).
2.2 All sizes, weights, capacities, dimensions and measurements indicated on our Website have a 2% ‘tolerance allowance’ and / or such other greater tolerance allowance as we shall decide to be reasonable in the circumstances in our reasonable opinion and in line with best industry practice. By way of an example of this tolerance allowance, if a Product is described on our Website as weighing 180 grams and it actually weighs 177 grams, we would consider this to be within the tolerance allowance. Equally, where you have provided us with your specification to produce a Custom Made Product, we will use all reasonable endeavours to meet your specification as accurately as possible in line with best industry practice but we cannot guarantee that the Custom Made Product produced will match your specification exactly and there may well be minor discrepancies between your specification and the finished Custom Made Product.
2.3 The packaging of the Products may vary from that shown on images on our Website.
2.4 All Products shown on our Website are subject to availability. We will inform you by e-mail as soon as possible and terminate your order without any cost to you if the Product you have ordered is not available.
3. Use Of Our Website
Your use of our Website is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
4. How We Use Your Personal Information
5. If You Are A Consumer
5.1 This clause 5 only applies if you are a consumer.
5.2 If you are a consumer, you may only purchase Products from our Website if you are at least 18 years old.
5.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. If You Are A Business Customer
6.1 This clause 6 only applies if you are a business.
6.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Website to purchase Products.
6.5 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.
7. How The Contract Is Formed Between You And Us
7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before clicking through and completing our order process.
7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Website as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
8. Our Right To Vary These Terms
8.1 We may revise these Terms from time to time.
8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
9. Your Consumer Right Of Return And Refund
9.1 This clause 9 only applies if you are a consumer.
9.2 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 9.5. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
9.3 However, this cancellation right does not apply to Custom Made Products (unless they are faulty or materially mis-described).
9.4 A Product (including a Custom Made Product) will be ‘materially mis-described’ if it does not, in our reasonable opinion, materially meet either (a) our description (and / or the image, drawing or design) of the Product on our Website and / or (b) your specification for a Custom Made Product. For example, should we (or you) describe (or specify) that a Product is made out of gold and it is in fact made out of silver, we would consider this to be mis-described in a material way. A minor discrepancy between a Product and our description of it (and / or the image, drawing or design of it on our Website) and / or the specification provided by you (if it is a Custom Made Product) will not, in our reasonable opinion, be considered to be a material mis-description. For the avoidance of doubt, we reserve the right to decide (in our reasonable opinion) whether a mis-description is a material mis-description or a minor discrepancy. For further details of what constitutes a minor discrepancy please refer to clause 2.2.
9.5 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 30 (thirty) working days in which you may cancel, starting from the day after the day you receive the Products.
9.6 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to email@example.com or by sending a letter to William May, 192 Rochdale Road, Manchester, M40 7RA or please telephone us on 0161 205 3575 to tell us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
9.7 You will receive a full refund of the price you paid for the Products and any applicable delivery charges. Provided that you return the Products to us in accordance with clause 9.10 and our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 calendar days (not working days) of the day on which you gave us notice of cancellation as described in clause 9.6. If you returned the Products to us because they were faulty or materially mis-described, please see clause 9.8.
9.8 If you have returned the Products to us under this clause 9 because they are faulty or materially mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.9 We refund you on the credit card or debit card used by you to pay or to the account from which we received payment (for instance, via BACS, PayPal or Amazon Checkout).
9.10 If the Products were delivered to you and you wish to cancel a Contract for any reason (including because the Products are faulty or materially mis-described):9.10.1 you must return the Products to us: (a) as soon as reasonably practicable and in any event within 7 (seven) working days of the effective date of cancelation which, for the avoidance of doubt would be the date you sent us the e-mail or posted the letter containing your cancellation notice or the date you telephoned us to notify us of your cancellation; and (b) in accordance with the procedure detailed in our Returns Policy .9.10.2 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
9.11 Subject to clause 9.8 where you have cancelled a Contract in accordance with clause 9, you will be responsible for the cost of returning the Products to us in accordance with clause 9.10.1 and our Returns Policy. You will not be responsible for the cost of returning the Products to us where you have cancelled the relevant Contract because the Products are faulty or materially mis-described. For the avoidance of doubt, you must still comply with clause 9.10.1 and all relevant provisions in our Returns Policy and these Terms whether you have cancelled a Contract (a) because the Products are faulty or materially mis-described or (b) for any other reason.
9.12 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
9.13 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10.1 We will endeavour to fulfil a Contract by the estimated delivery date set out in the Dispatch Confirmation unless there is an Event Outside Our Control, however, time is not of the essence in a Contract. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
10.2 Delivery will be completed when we deliver the Products to the delivery address specified by you in writing.
10.3 You may be entitled to free delivery for orders of £150.01 or more (including VAT). Where you have used a discount voucher or code, the total value of the order must be £150.01 or more (including VAT) after applying this discount voucher or code in order for you to qualify for free delivery. We reserve the right to alter or discontinue these provisions relating to free delivery at any time. Please note that if you cancel part of an order, we will assess whether you will then still qualify for free delivery and this will be recalculated on the part of the order that you did not cancel. For example, if your original order is for Products worth £170.00 (including VAT) and you then cancel part of the order (relating to a Product worth £30.00 (including VAT)), your order total will be below £150.01 and you will no longer qualify for free delivery. If the order has already been dispatched, or delivered, to you, we reserve the right to re-charge you for the relevant delivery costs incurred by us.
10.4 The Products will be your responsibility from the completion of delivery.
10.5 You own the Products once we have received payment in full, including all applicable delivery charges.
10.6 Further details relating to delivery, delivery options, delivery costs and approximate timescales for delivery can be found on our Delivery Information page.
11. International Delivery
11.1 We may at your cost and our sole discretion deliver to a destination outside of the UK (“International Destination”). If you wish to have Products delivered to an International Destination please contact us by email to firstname.lastname@example.org or telephone us on 0161 205 3575.
11.2 If you order Products from our Website for delivery to an International Destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
12. Price Of Products And Delivery Charges
12.1 The prices of the Products will be as quoted on our Website from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 12.5 for what happens in this event.
12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our Website from time to time. To check relevant delivery charges, please refer to our Delivery Information page.
12.5 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
12.5.1 where the Product's correct price is less than the price stated on our Website, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a misspricing, we do not have to provide the Products to you at the incorrect (lower) price; and
12.5.2 if the Product's correct price is higher than the price stated on our Website, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
13. How To Pay
13.1 You can only pay for Products using a debit card or credit card or via PayPal, Amazon Checkout or via a BACS payment. We accept the following cards: Visa, Mastercard, Visa Debit/Delta, Visa Electron, UK Maestro, American Express.
13.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order. We may be able to offer finance or credit options for the purchase of our Products. For further details, please visit our Finance Information page.
14. Manufacturer Guarantees
14.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
14.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
15. Our Warranty For The Products
15.1 For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of:
15.1.1 12 months from delivery for watches (mechanical issues only, excludes straps and buckles); or 15.1.2 6 months from delivery for pre-owned jewellery and 12 months for new jewellery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 15.2.
15.2 The warranty in clause 15.1 does not apply to any defect in the Products arising from: 15.2.1 fair wear and tear; 15.2.2 wilful damage, abnormal storage or usage conditions, accident, negligence by you or by any third party; 15.2.3 if you fail to operate or use the Products in accordance with the user instructions; 15.2.4 any alteration or repair by you or by a third party who is not us; or 15.2.5 any specification provided by you (for Custom Made Products).
15.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
16. Our Liability If You Are A Consumer
16.1 This clause 16 only applies if you are a consumer.
16.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
16.3 We only supply the Products to you for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and in this regard we have no liability to you for any: 16.3.1 loss of profit; 16.3.2 loss of business; 16.3.3 business interruption; or 16.3.4 loss of business opportunity.
16.4 We do not in any way exclude or limit our liability for: 16.4.1 death or personal injury caused by our negligence; 16.4.2 fraud or fraudulent misrepresentation; 16.4.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 16.4.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and 16.4.5 defective products under the Consumer Protection Act 1987.
17. Our Liability If You Are A Business
17.1 This clause 17 only applies if you are a business customer.
17.2 Nothing in these Terms limit or exclude our liability for: 17.2.1 death or personal injury caused by our negligence; 17.2.2 fraud or fraudulent misrepresentation; 17.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or 17.2.4 defective products under the Consumer Protection Act 1987.
17.3 Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: 17.3.1 any loss of profits, sales, business, or revenue; 17.3.2 loss or corruption of data, information or software; 17.3.3 loss of business opportunity; 17.3.4 loss of anticipated savings; 17.3.5 loss of goodwill; or 17.3.6 any indirect or consequential loss.
17.4 Subject to clause 17.2 and clause 17.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products supplied to you pursuant to the Contract.
17.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
18. Events Outside Our Control
18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause
18.2. 18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: 18.3.1 we will contact you as soon as reasonably possible to notify you; and 18.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19. Communications Between Us
19.1 When we refer, in these Terms, to "in writing", this will include e-mail.
19.2 If you are a consumer: 19.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail to email@example.com or by sending a letter to WILLIAM MAY, 192 Rochdale Road, Manchester, M40 7RA. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. 19.2.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail at firstname.lastname@example.org or by pre-paid post to WILLIAM MAY at 192 Rochdale Road, Manchester, M40 7RA.
19.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
19.4 If you are a business: 19.4.1 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail. 19.4.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; if sent by e-mail, one working day after transmission. 19.4.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
19.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
20. Other Important Terms
20.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
20.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
20.3 These Terms and any Contracts are between you and us. No other person shall have any rights to enforce these Terms and any Contracts.
20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
20.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
20.6 Please note that these Terms are governed by and construed in accordance with the law of England and Wales. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. You and we both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claim arising out of or in connection with a Contract, or its subject matter or formation (including non-contractual disputes or claims).
This page (together with our Website Terms and Conditions of Sale (“Terms”)) gives you information about the delivery options which we can offer and the costs to you of these delivery options.
References to “we”, “us” and “our” refer to WILLIAM MAY (which is a trading name of OFRISCATE LIMITED) and to “you” and “your” are to you, the Website user and purchaser. Please refer to our Terms for the full definition of “working days”, “Dispatch Confirmation” “Website” and “Products”.
We will normally be able to dispatch a Product on the same day as it has been ordered by you provided that (a) the Product is in stock and available for dispatch and (b) you place the order before 12pm on a working day. We will send you a Dispatch Confirmation when we have dispatched the Product.
Delivery Options And Costs To You
Our delivery options and costs for UK, EU and international deliveries are detailed below. Please be aware that some large and / or heavy packages may be subject to a small surcharge (in addition to the applicable delivery cost detailed below) which will be listed on our Website from time to time. Please note that the delivery times detailed below are estimates only and may well vary, for instance, depending on the time of day in which you place your order and / or due to the service proficiency of our delivery provider from time to time.
This page (together with our Website Terms and Conditions of Sale (“Terms”) and any other documents referred to on this page) gives you information about our policy regarding how Products can be returned to us by you (“Policy”).
References to “we”, “us” and “our” refer to WILLIAM MAY (which is a trading name of OFRISCATE LIMITED) and to “you” and “your” are to you, the Website user and purchaser. Please refer to our Terms for the full definition of “working days”, “Website”, “Products” and “Contract”.
Unless the context otherwise clearly indicates, words used in the singular include the plural and the plural includes the singular.
Please note that this Policy (and the right of return and refund as specified in clause 9 of the Terms) is only applicable if you are a consumer.
1. Consumer Right Of Return And Refund
Your right of return and refund is governed by our Terms . Please take the time to read these, as they include important terms which apply to you and will let you know whether the right of return and refund is available to (a) you and / or (b) the Products you have purchased (the “Refundable Products”). Please note that any Products which consist of pierced jewellery, such as earrings or belly button bars, will not be refundable due to hygiene reasons and so cannot be classed as Refundable Products.
2. Who Is Responsible For Return Costs?
2.1 Subject to clause
2.2 you are responsible for the return costs (including any additional costs / fees payable when obtaining the applicable level of insurance / compensation cover as described in clause 3.1.1(c)(ii)).
2.2 If you wish to return a Refundable Product and we have confirmed that it is (in our reasonable opinion) faulty or materially mis-described (as more particularly detailed in the Terms) we are responsible for the return costs but you are still responsible for ensuring that the Refundable Product is returned to us in accordance with the procedure listed at clause 3.1.2.
3. How Do You Make Returns?
3.1 If you wish to return Refundable Products to us (in exchange for a refund) you must cancel a Contract in accordance with clause 9.6 of our Terms and return the Refundable Products within 7 (seven) working days of the effective date of cancellation (as defined in clause 9.6 of our Terms) in accordance with the procedure listed in clause 3.1.1 below (the “Returns Procedure”) AND, where you believe that we are responsible for refunding your return costs, the procedure (and additional requirements) specified in clause 3.1.2 below:
3.1.1 If you are returning the Refundable Product by post and YOU are responsible for the return costs (pursuant to clause 9.11 of our Terms):
(a) carefully re-pack the Refundable Product in its original packaging and / or presentation box ensuring that any labels or tags that were attached to it on delivery to you are still attached and place it in the original postage parcel or box (provided that it remains fit for purpose) or a postage parcel or box that is fit for purpose and ensure that the postage parcel or box is securely sealed (the “Secure Parcel”);
(b) return the Secure Parcel to WILLIAM MAY at 192 Rochdale Road, Manchester, M40 7RA by taking it to a Post Office counter and sending it to us by Royal Mail Special Delivery (Guaranteed) and obtain a certificate of postage (which you must keep safe as you will need this as your proof of return);
(c) ensure that when you send the Secure Parcel to us by Royal Mail Special Delivery (Guaranteed) that you:
(i) clearly specify the full value of the Refundable Products (being returned) to the Post Office and / or on the relevant postage documentation (the “Value”) and for the avoidance of doubt the Value will be the purchase price you paid for the Refundable Products (and if you received a discount on the purchase price, you should ignore the discount for the purposes of calculating the Value); and
(ii) ensure that the insurance / compensation cover selected for the Secure Parcel (via the Royal Mail Special Delivery (Guaranteed) service) either (i) matches (or exceeds) the Value (of the Refundable Products to be returned) or (ii) is the maximum insurance / compensation cover which can be provided and for the avoidance of doubt you will be responsible for any additional costs / fees in respect of this insurance / compensation cover.
3.1.2 If you are returning the Refundable Product by post and you believe that WE are responsible for the return costs (pursuant to clause 9.11 of our Terms) you must still follow the Returns Procedure listed at clause 3.1.1 above, but, in addition, you must also provide us with evidence of your return costs (in the form of a Post Office receipt or such other evidence as we shall deem acceptable) and a copy of your certificate of postage (the “Return Cost Evidence”). We will refund your reasonable return costs provided that you (a) are entitled to a refund of your return costs (b) follow the Returns Procedure, and (c) provide us with your Return Cost Evidence. Unless we expressly agree otherwise, the Return Cost Evidence must be sent to us by post to 192 Rochdale Road, Manchester, M40 7RA or by email to email@example.com and must be sent with a covering letter (or email) in which you (a) confirm why you believe that we are responsible for your return costs (b) request that we refund your return costs and (c) provide further details about the Refundable Product that has been returned to us so as to enable us to identify it (for example, the relevant order number and the cancellation notice which you submitted to us (if this was submitted in writing) should be provided). We reserve the right to decide, in our reasonable discretion, whether your return costs are (a) refundable in the circumstances (pursuant to our Terms) and (b) reasonable in the circumstances. Any refund of your reasonable return costs will be made when we process your refund for the Refundable Product. For the avoidance of doubt, it is your responsibility to provide us with your Return Cost Evidence and to request a refund of your return costs as soon as reasonably practicable where you believe that you are entitled to this refund pursuant to this Policy and our Terms.
3.2 Refundable Products must be returned in their original condition, including all immediate undamaged packaging and presentation boxes and with all documentation provided by us to you (including, but not limited to, the delivery note, any certificates, user or ownership manuals, care and maintenance manuals and / or documents of authenticity).
We hope you are completely happy with the items you order from us, but if you have any complaints or questions please contact us at firstname.lastname@example.org.