Delivery Option
We strive to deliver your orders promptly and with precision. However, we cannot be held accountable for courier services failing to meet their Service Level Agreements (SLAs). While we make every effort to offer accurate delivery estimates, please note that these are not guaranteed.
Various factors, including unforeseen circumstances, may affect delivery times. We recommend understanding that these are estimates, and occasional delays may occur.
Rest assured, we are committed to providing the best service possible and will assist you in addressing any delivery concerns. Your satisfaction is important to us, and we appreciate your understanding of this disclaimer.
At William May we pride ourselves on always going the extra mile for our customers, and we want to ensure your purchases get to you as quickly and safely as possible. We dispatch all of our parcels in discreet packaging, so if you’re ordering a gift or planning a proposal, your secret is safe with us!
We aim to dispatch all orders within 1 day, but there are some exceptions - please see below for more information on this. Your order will be sent out with either Royal Mail or DPD - you will be notified when your order is dispatched and provided with a tracking code. Please note that we do not dispatch orders on a weekend.
Not only do we deliver to anywhere in the UK, William May also makes EU and international deliveries, meaning you can shop with us from just about anywhere in the world.
Find out more about our different delivery options below:
- Free on orders over £150 or £4.00 on orders under £150
- Delivery within 2-3 working days after dispatch
- Free on orders over £250, £3.50 on orders between £150 and £250, £7.50 on orders under £150
- Delivery within 1 working day after dispatch
- Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands
- £12
- Order Before 9am on Friday for delivery on Saturday
- European delivery charges: Free on orders over £250, £12 on orders under £250
- Worldwide delivery charges: £18
- Delivery is within 5-7 working days
- Your order will be dispatched with Royal Mail
- Please note there may be import charges added to your parcel upon arrival into your country, we advise contacting your local customs office for an accurate fee that you could be charged
Additional Delivery Information
Due to the nature of the items we sell, all of our items are dispatched via tracked and signed for delivery. We are unable to make exceptions in regards to this delivery, meaning that parcels cannot be posted through letterboxes, left with neighbours, or left in any form of safe place. We are also unable to take requests for parcels to be left in post rooms or lobbies.
It is important that the address you enter for delivery is secure to deliver to as we cannot be held liable for another individual at your address signing for your delivery, nor can we be held liable in instances where parcels are stolen from apartment post rooms. It is also important that you check to make sure the address you enter is accurate, as we cannot be liable for parcels misdelivered due to incorrect delivery information.
Your satisfaction is our utmost priority. If you encounter any issues or concerns regarding the delivery of your order, we kindly ask that you reach out to us within a week of your parcel being dispatched to allow us to raise any issues with our delivery partners within their investigation period. Our dedicated team is here to assist and ensure that any problems are promptly addressed and resolved to your satisfaction. Please don't hesitate to contact us via email or phone, and we'll make every effort to make things right. Thank you for choosing us - we appreciate your trust and are committed to delivering the best service possible.
Delivery Disclaimer
Thank you for choosing William May for your online shopping needs. We are dedicated to ensuring a seamless shopping experience for our valued customers. However, it's important to note that while we make every effort to meet and exceed our delivery commitments, we cannot always guarantee that our couriers will meet their Service Level Agreements (SLAs). Please read the following delivery disclaimer carefully:
By placing an order on our website, you acknowledge and accept the terms of this delivery disclaimer. We appreciate your understanding and continued support. Thank you for choosing William May. Your satisfaction is our priority, and we will do our best to ensure a smooth and timely delivery experience.
