Track Your Order
Are you expecting a delivery?
Upon receiving your dispatch email, you'll find tracking details included, enabling you to monitor your parcel's journey by simply following the provided links below.
You can locate your DPD tracking code in your dispatch email, which will be displayed similar to the example below:
1550 1234 567 898
You can locate your Royal Mail tracking code in your dispatch email, which will be displayed similar to the example below:
JV123456789GB
Understanding your order status
If you placed your order when you were logged in to your account, you can see a list of your past orders when you go into your account. Please find an explanation below for the different order statuses you might see.
- Processing - We have received your order successfully, and your item will be dispatched shortly.
- Complete - We have received your order successfully, and your item has now been dispatched.
- Closed - Your order has been refunded in full.
- Cancelled - Your order was unsuccessful; no funds have been taken and your item is not reserved.
Still not sure?
If you would like any help with your order, please do not hesitate to contact us. You can reach us via:
- Telephone: on 0161 205 3575
- Email: via [email protected]
- Live chat: click the icon in the bottom right of the screen
