Returning Your Order

We want to ensure your experience with our jewellery is exceptional, and our 30-day return policy is a part of our commitment to that goal. If you have any questions or need further assistance, please don't hesitate to reach out to our dedicated customer service team.

Additional Returns Information: 

1. Generally, you are responsible for the cost of returning your items to William May, including any additional fees or insurance cover. If we have agreed that the products you received were faulty or mis-described, then we will cover the costs; however, you are still responsible for the safe return of the products in accordance with the procedures outlined above. If we have agreed to cover the costs of the return, you must provide a certificate of postage and evidence of your return costs - in the form of a Post Office receipt. 
2. We offer various warranties on all of our products - for information on our warranty periods see section 15 of our terms and conditions. If your product becomes faulty please contact us for further information. If you take the item elsewhere to be repaired this will unfortunately void your warranty and we will be unable to repair/replace the item. Additional to this, if you take the item elsewhere to be repaired we will unfortunately not cover the costs of repair for any reason.
3. Please be aware that we are unable to refund any costs paid for resizing or work carried out on items that you have requested.
4. If you have requested a refund, please allow up to 5-10  working days after product inspection for the funds to reach your account. NOTE: if you have paid using finance such as but not limited to Duology, Klarna or ClearPay it can take longer. 
5. We reserve the right to decide whether your refund request is reasonable in the circumstances. Full Refund and Returns Terms & Conditions can be found here.