Christmas Returns Policy
We have extended our Christmas Returns early this year, any items ordered between the 5th November 2020 can now be returned until Wednesday 6th of January 2021.
Goods must be returned to us in the same condition as they were sent.
Please be aware that we are unable to refund any costs paid for re-sizing or work carried out on items that you have requested.
How do I Make A Return?
In order to return refundable products to William May, you must return the item within 30 days of purchase in the same unworn condition as it was when received.
Please place the product in its original packaging/display box, unworn, and include any labels or tags that might have been attached to it. You should also use the original postage parcel or box, provided it is still fit for purpose, and ensure it is securely sealed.
You need to specify the full value of the products being returned to the Post Office. For the purpose of the return, you should not factor in any discount that was received when purchasing the item(s).
We recommend sending anything valued over £50 by Royal Mail Special Delivery to cover yourself for any loss.
Additionally, you need to ensure the insurance/compensation cover selected for the parcel either matches or exceeds the value of the products. You will be responsible for any additional insurance fees or costs that are incurred.
Please note any returned items that have been worn or show signs of damage may incur a refurbishment charge. We will assess your item upon return and contact you if any charges will be made.
Where Do I Send My Refundable Products To?
Please go to the Post Office counter and send your secure parcel to:
192 Rochdale Road,
Important: Make sure you obtain a certificate of postage to prove that you have sent the package.
Who Covers The Cost?
Generally, you are responsible for the cost of returning your items to William May, including any additional fees or insurance cover.
If we have agreed that the products you received were faulty or mis-described (see our Terms & Conditions for more details) then we will cover the costs. However, you are still responsible for the safe return of the products in accordance with the procedures outlined above.
As well as obtaining a certificate of postage, you must also provide evidence of your return costs - preferably in the form of a Post Office receipt.
We are happy to cover your expenses, as long as you:
• Are entitled to reimbursement
• Follow the returns procedure
• Provide returns cost evidence
Your return costs evidence must be sent via post to our main address (listed above) or via email to firstname.lastname@example.org, and should contain a covering letter that:
• Outlines why you think we are responsible for your costs
• Requests that we refund your returns costs
• Provides relevant details relating to the products, i.e. order numbers and cancellation notices
We reserve the right to decide whether your refund request is reasonable in the circumstances.
Full Refund and Returns Terms & Conditions can be found here.