Delivery Information
Due to the current worldwide situation, Royal Mail are working on reduced staff and following social distancing measures. We are seeing some deliveries take much longer than usual, so please make sure you read our current guidelines below regarding the various delivery options we have available.
We are seeing most orders delivered within the set timelines, however some are taking a little longer than usual.
William May always goes the extra mile for our customers, and we want to ensure your purchases get to you as quickly and safely as possible.
We endeavour to dispatch products on the same day that they have been ordered. To do so, we must have the items in stock and orders need to be placed before 1pm on a normal working day. All customers will receive a dispatch confirmation once their jewellery has been sent out.
William May makes UK, EU and international deliveries. If your package is particularly large or heavy, there may be a small surcharge in addition to the standard delivery cost.
Please note, the delivery times outlined below are estimates, and these can sometimes vary.
Please note - if more than one item is ordered there may be a slight delay in dispatch as we have to collect stock from various branches.
UK Delivery
Orders under £75
£4.00 - Royal Mail Tracked 24 (Please note that if you choose to change your delivery address through Royal Mail, we cannot be held liable for its delivery)
£7.50 - Royal Mail Special Delivery (1 -3 working days when ordered before 1pm)
£12.00 - Royal Mail Saturday Special Delivery (When ordered before 1pm on Friday) CURRENTLY UNAVAILABLE
Orders between £75 to £149.99
FREE - Royal Mail Tracked 24 (Please note that if you choose to change your delivery address through Royal Mail, we cannot be held liable for its delivery)
£7.50 - Royal Mail Special Delivery (1 -3 working days when ordered before 1pm)
£12.00 - Royal Mail Saturday Special Delivery (When ordered before 1pm on Friday) CURRENTLY UNAVAILABLE
Orders over £150
FREE Recorded Next Day UK Delivery
FREE - Royal Mail Special Delivery (1 -3 working days when ordered before 1pm)
£12.00 - Royal Mail Saturday Special Delivery When ordered before 1pm on Friday) CURRENTLY UNAVAILABLE
European Delivery
Orders under £250
£12.00 - Royal Mail European Delivery
Orders over £250
FREE - Royal Mail European Delivery UNFORTUNATELY WE CAN'T GUARANTEE A SPECIFIC DELIVERY TIME BUT ARE SEEING MOST DELIVERIES ARRIVING AROUND 7-10 WORKING DAYS
International Delivery
£18.00 - Royal Mail International Delivery UNFORTUNATELY WE CAN'T GUARANTEE A SPECIFIC DELIVERY TIME BUT ARE SEEING MOST DELIVERIES ARRIVING AROUND 7-10 WORKING DAYS
Full Delivery Terms & Conditions can be found here
Returns Policy
William May offer a 30 day hassle free returns policy on all items, providing the goods are returned to us in the same condition as they were sent.
In order to return refundable products to William May, you must return the item within 30 days of purchase in the same unworn condition as it was when received.
Please place the product in its original packaging/display box, unworn, and include any labels or tags that might have been attached to it. You should also use the original postage parcel or box, provided it is still fit for purpose, and ensure it is securely sealed.
You need to specify the full value of the products being returned to the Post Office. For the purpose of the return, you should not factor in any discount that was received when purchasing the item(s).
We recommend sending anything valued over £50 by Royal Mail Special Delivery to cover yourself for any loss.
Additionally, you need to ensure the insurance/compensation cover selected for the parcel either matches or exceeds the value of the products. You will be responsible for any additional insurance fees or costs that are incurred.
Please note any returned items that have been worn or show signs of damage may incur a refurbishment charge. We will assess your item upon return and contact you if any charges will be made.
Where Do I Send My Refundable Products To?
Please go to the Post Office counter and send your secure parcel to:
WILLIAM MAY,
192 Rochdale Road,
Manchester,
M40 7RA
Important: Make sure you obtain a certificate of postage to prove that you have sent the package.
Who Covers The Cost?
Generally, you are responsible for the cost of returning your items to William May, including any additional fees or insurance cover.
If we have agreed that the products you received were faulty or mis-described (see our Terms & Conditions for more details) then we will cover the costs. However, you are still responsible for the safe return of the products in accordance with the procedures outlined above.
As well as obtaining a certificate of postage, you must also provide evidence of your return costs - preferably in the form of a Post Office receipt.
We are happy to cover your expenses, as long as you:
• Are entitled to reimbursement
• Follow the returns procedure
• Provide returns cost evidence
Your return costs evidence must be sent via post to our main address (listed above) or via email to enquiry@william-may.co.uk, and should contain a covering letter that:
• Outlines why you think we are responsible for your costs
• Requests that we refund your returns costs
• Provides relevant details relating to the products, i.e. order numbers and cancellation notices
We reserve the right to decide whether your refund request is reasonable in the circumstances.
Full Refund and Returns Terms & Conditions can be found here.
