Delivery Options
We strive to deliver your orders promptly and with precision. However, we cannot be held accountable for courier services failing to meet their Service Level Agreements (SLAs). While we make every effort to offer accurate delivery estimates, please note that these are not guaranteed. Various factors, including unforeseen circumstances, may affect delivery times. We recommend understanding that these are estimates, and occasional delays may occur. Rest assured, we are committed to providing the best service possible and will assist you in addressing any delivery concerns. Your satisfaction is important to us, and we appreciate your understanding of this disclaimer.
At William May we pride ourselves on always going the extra mile for our customers, and we want to ensure your purchases get to you as quickly and safely as possible. We dispatch all of our parcels in discreet packaging, so if you’re ordering a gift or planning a proposal, your secret is safe with us!
We aim to dispatch all orders within 1 day, but there are some exceptions - please see below for more information on this. Your order will be sent out with either Royal Mail or DPD - you will be notified when your order is dispatched and provided with a tracking code. Please note that we do not dispatch orders on a weekend.
Not only do we deliver to anywhere in the UK, William May also makes EU and international deliveries, meaning you can shop with us from just about anywhere in the world.
Find out more about our different delivery options below:
- Free on orders over £75 or £4.00 on orders under £75
- Delivery within 2-3 working days after dispatch
- Free on orders over £150, £3.50 on orders between £75 and £150, £7.50 on orders under £75
- Delivery within 1 working day after dispatch
- Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands
- £12
- Order Before 9am on Friday for delivery on Saturday
- European delivery charges: Free on orders over £250, £12 on orders under £250
- Worldwide delivery charges: £18
- Delivery is within 5-7 working days
- Your order will be dispatched with Royal Mail
- Please note there may be import charges added to your parcel upon arrival into your country, we advise contacting your local customs office for an accurate fee that you could be charged
1 Day Dispatch Exceptions
1 Day Dispatch Exceptions
We are only able to dispatch orders on weekdays, orders placed over the weekend will be dispatched on the next working day. Orders are not processed on Bank Holidays so please allow extra time for delivery when placing your order around Bank Holidays.
Please be aware that any alterations, engravings or ring sizing work will add approximately 5-10 working days to your estimated delivery date. If you would like to have one of our rings altered or if you require the ring sooner, please contact our customer service team on 0161 205 3575 or email us at [email protected].
Orders containing multiple items may not be eligible for next working day delivery. In some cases, when an order contains multiple items it may take an extra day or two to get all the pieces ready to ship out to you in one parcel.
If you choose to purchase your order using our layaway service, please note that your order will only be dispatched once we have received your final payment against the order.
To protect both the security of our customers and ourselves, we do all we can to prevent fraudulent transactions. We conduct a series of checks on every transaction as standard, and if any issues arise we will contact the cardholder as quickly as we can. Please be aware that if an order is flagged as suspicious it will be placed on a temporary hold, and whilst we will do everything we can to meet the promised delivery date there may be a delay with your order. To avoid these delays please ensure the billing address entered at checkout matches the card used, as any incorrect information will be queried.
Additional Delivery Information
Due to the nature of the items we sell, all of our items are dispatched via tracked and signed for delivery. We are unable to make exceptions in regards to this delivery, meaning that parcels cannot be posted through letterboxes, left with neighbours, or left in any form of safe place. We are also unable to take requests for parcels to be left in post rooms or lobbies.
It is important that the address you enter for delivery is secure to deliver to as we cannot be held liable for another individual at your address signing for your delivery, nor can we be held liable in instances where parcels are stolen from apartment post rooms. It is also important that you check to make sure the address you enter is accurate, as we cannot be liable for parcels misdelivered due to incorrect delivery information.
Your satisfaction is our utmost priority. If you encounter any issues or concerns regarding the delivery of your order, we kindly ask that you reach out to us within a week of your parcel being dispatched to allow us to raise any issues with our delivery partners within their investigation period. Our dedicated team is here to assist and ensure that any problems are promptly addressed and resolved to your satisfaction. Please don't hesitate to contact us via email or phone, and we'll make every effort to make things right. Thank you for choosing us - we appreciate your trust and are committed to delivering the best service possible.
Delivery Disclaimer
Thank you for choosing William May for your online shopping needs. We are dedicated to ensuring a seamless shopping experience for our valued customers. However, it's important to note that while we make every effort to meet and exceed our delivery commitments, we cannot always guarantee that our couriers will meet their Service Level Agreements (SLAs). Please read the following delivery disclaimer carefully:
Delivery Disclaimer
Thank you for choosing William May for your online shopping needs. We are dedicated to ensuring a seamless shopping experience for our valued customers. However, it's important to note that while we make every effort to meet and exceed our delivery commitments, we cannot always guarantee that our couriers will meet their Service Level Agreements (SLAs). Please read the following delivery disclaimer carefully.
We aim to provide accurate delivery estimates based on various factors, including the shipping method selected, your location, and the availability of the product(s) you ordered. Our delivery estimates are provided as general guidelines, and they are subject to change based on unforeseen circumstances, including but not limited to weather conditions, courier capacity, and other factors beyond our control.
We partner with reputable courier services to deliver your orders. While we select these partners with care and negotiate SLAs with them, we do not have direct control over their operations. Couriers may have their own terms and conditions, including SLAs, which may impact the delivery timeframes.
Occasionally, deliveries may be delayed due to reasons such as natural disasters, civil disturbances, traffic congestion, or other unforeseen events. These delays are unfortunate but are beyond our control.
We strive to keep you informed of any potential delays or issues with your delivery. You will receive notifications and tracking information to help you stay updated on the status of your order.
William May will not be held responsible for any delays in delivery or for any direct, indirect, or consequential damages arising from late or failed deliveries. - In the event of a delayed or failed delivery, we will work with you to resolve the issue and assist with any claims or inquiries to the best of our ability.
If you have any concerns about the delivery of your order or would like to inquire about your order status, please don't hesitate to reach out to our customer support team. We are here to assist you.
By placing an order on our website, you acknowledge and accept the terms of this delivery disclaimer. We appreciate your understanding and continued support. Thank you for choosing William May. Your satisfaction is our priority, and we will do our best to ensure a smooth and timely delivery experience.
